Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Before sending the item(s) back to us, please notify us through Whatsapp at +011-5769 4246. Once your return is received and inspected, ImanClo will send you a Whatsapp message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please Whatsapp us at +011-5769 4246.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a Whatsapp message at +011-5769 4246 and you will receive a step-by-step instruction from us.
Shipping returns
To return your product, send us a Whatsapp message at +011-5769 4246 and you will receive a step-by-step instruction from us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Whatsapp us at +011-5769 4246 for questions related to refunds and returns.